Privacy Policy

1. Who We Are and How You Can Contact Us

2. What Personal Data We Collect and Why

We collect and process personal data only to the extent necessary to provide, maintain, and improve our Service and to comply with legal obligations. The types of data we collect and their purposes are detailed below:

2.1. Data You Provide Directly:

These are data that you actively provide to us when you interact with our Service:

• Account and Registration Information:

  • Purpose: Creating and managing your account, user authentication, communication about services.
  • Examples: Full name, email address, phone number, password (encrypted, we cannot see your password in plain text), company name (if applying as a business entity).
  • Legal basis: Contractual necessity (to conclude and execute the contract with you).
• Profile Information (Optional):

  • Purpose: Personalizing your experience and facilitating communication.
  • Examples: Profile picture, language preferences, notification settings.
  • Legal basis: Your consent (by voluntarily providing the data) or legitimate interest (to provide an enhanced user experience).
• Payment and Billing Information:

  • Purpose: Processing payments for paid services, billing, managing subscriptions, and complying with tax obligations.
  • Examples: Name on card, billing address, last four digits of credit card, expiration date. Note: Complete credit card numbers are not stored by us; they are processed directly by our payment service providers in compliance with PCI DSS standards.
  • Legal basis: Contractual necessity (for processing transactions) and legal obligation (for tax compliance).
• User Content (Text and Voice Inputs):

  • Purpose: To provide the core functionality of our service, which involves natural language processing and response generation. This includes voice inputs that we convert to text (transcriptions) and text inputs that you use as prompts for voice agents or AI models.
  • Examples: Text you enter into the platform, audio recordings of your interactions with voice agents you build or use.
  • Legal basis: Contractual necessity (to provide the essential functionalities of your Service).
• Correspondence and Support:

  • Purpose: Responding to your questions, providing technical assistance, resolving issues, managing complaints, and improving customer service.
  • Examples: Content of email messages, recordings of phone calls (if conducted and with your consent), chat interactions with our support team.
  • Legal basis: Contractual necessity (to provide support), legal obligation, and legitimate interest (for service improvement and customer relationship management).
• Survey and Feedback Data:

  • Purpose: Collecting information to better understand user needs and improve our products and services.
  • Examples: Responses to questionnaires, customer satisfaction surveys.
  • Legal basis: Your consent or legitimate interest (for product improvement).

2.2. Data We Collect Automatically:

These are data collected automatically as you interact with our Service:

• Usage and Log Data:

  • Purpose: Monitoring Service performance, debugging, security, analyzing usage trends, and optimizing user experience.
  • Examples: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, date and time of access.
  • Legal basis: Legitimate interest (for operating and improving the Service, network security).
• Device Information:

  • Purpose: Ensuring Service compatibility with your device and optimizing content delivery.
  • Examples: Device type, model, unique device identifier, operating system, language settings.
  • Legal basis: Legitimate interest (to provide a smooth technical experience).
• Cookies and Similar Technologies:

  • Purpose: Personalizing your experience, remembering preferences, analyzing website traffic, authentication features, and advertising.
  • Examples: Session cookies, persistent cookies, web beacons.
  • Legal basis: Your consent (for non-essential cookies) and legitimate interest (for strictly necessary cookies). For a detailed description, consult our Cookie Policy.
• General Location Data:

  • Purpose: Providing location-specific content and services (e.g., correct language), optimizing traffic routing.
  • Examples: Approximate location derived from IP address.
  • Legal basis: Legitimate interest (to provide geographically relevant services).

2.3. Aggregated and Anonymized Data:

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3. How We Use Your Data Specifically

We use your personal data for the following specific purposes:

• Service Provision and Management:

  • To operate, maintain, and provide the core functionalities of our voice agent platform.
  • To process your registrations, subscriptions, and payments.
  • To provide you with access to your account and voice agent management tools.
  • To ensure Service compatibility and availability across various devices and browsers.
• Enhancement and Personalization of User Experience:

  • To understand your preferences and usage behaviors to personalize content, recommendations, and user interface.
  • To remember your settings and preferences so you don't need to re-enter them on each visit.
• Development and Product Improvement:

  • AI Model Performance Analysis: We analyze the performance of our AI models and those of third parties, including the relevance and accuracy of responses generated based on your inputs. Please note: This process is largely done using aggregated or anonymized data.
  • AI Model Training Policy: Your input data (text and voice) and outputs generated through third-party AI model APIs are not used by Vasiliu Ștefan-Alexandru AI or by our AI model providers to train or improve their public models, unless you have given explicit consent for such specific and limited use. We use zero-data-retention configurations where available. Our primary AI sub-processors are OpenAI, Inc. (USA — GPT models and embeddings), Anthropic, PBC (USA — Claude models), and Google LLC (USA — Gemini models), all bound by Data Processing Agreements and Standard Contractual Clauses (SCCs) for international data transfers.
  • Research and Innovation: We use aggregated and anonymized data for research and development, to identify new trends, improve algorithms, and innovate the Service.
• Communication and Customer Support:

  • To send you essential service-related notifications (e.g., service updates, Terms changes, security notifications, billing information).
  • To respond to your technical support or customer assistance requests.
  • To send marketing communications, newsletters, and promotional information about Lorvis and its services, only if you have given your consent (where required) or if there is a legitimate interest and you have the option to opt out.
• Security and Fraud Prevention:

  • To detect, prevent, and investigate fraudulent activities, abuses, and security breaches.
  • To protect the rights, property, and safety of Lorvis, our users, and third parties.
  • This may include monitoring content inputs and outputs for abuse or policy violations, as performed by our AI model providers as part of their services.
• Legal and Regulatory Compliance:

  • To comply with laws, regulations, court decisions, subpoenas, or legal requests from governmental and regulatory authorities, including those from the Republic of Moldova and the European Union.
  • To enforce our Terms and Conditions and other agreements.